Refund policy

Returns

Returning an item: Unopened merchandise (except Skincare, Hair care, and Makeup items) may be returned in its original condition, including original packaging and within 30 days of receipt. We can't accept returns on open or used items. A refund will be issued less any shipping charges. Shipping costs incurred to return the product to us will not be refunded. We do not offer refunds on Skincare, Hair care, or Makeup items due to health reasons. We do not offer exchanges on any item.
Damages: If an item is damaged it must be reported to us within 5 days of delivery. Have your customer hold on to the damaged item & all packaging for 2 weeks. Carrier will contact the customer and/or pick up the package & merchandise. Once the claim is approved, we will reship the damaged items. If the customer wants a refund or a different item, they must return the item at their expense, and we will issue a refund once the claim is approved.
Missing packages: If a package is lost in transit, we will file a claim with the carrier and reship or refund per your request. If a package is scanned as delivered by a carrier, we are unable to file claims or issue refund. Be aware it is your responsibility for the package. Note: You are accepting complete responsibility for the package. We will issue a delivery confirmation number. If the package is damaged, stolen, or missing no claims can be made and you will be responsible to place a new order at your cost.
Undeliverable Packages: If an order is returned to us by the carrier for any reason including but not limited to (refusal, undeliverable, unavailable to sign) we will issue a refund for the items cost minus a shipping charge (cost charged by carrier to return item)
Cancellation: Since we use an automated order processing system there is a very small window to cancel an order (typically less than 5 minutes) Please reply to the e-mail confirmation immediately and do not wait to contact us during business hours. Request for cancellation will be honored if possible.

Refunds

Refunds are only issued in the following situations:

  • Unopened Items-A refund will be issued less any      shipping charges. Shipping costs incurred to return the    product to us will not be refunded.
  • Damaged Items – If your order arrives damaged, you must notify us at info@mudara-reserve.com within 48 hours of delivery. Keep all original packaging for at least 2 weeks while we process your claim.

  • Missing Items – If an item is missing from your order, notify us within 3 days of delivery. We will open a carrier tracer (allow 8 business days for resolution). Once approved, we will reship the item or issue a refund.

  • Lost Shipments – If a package is confirmed lost by the carrier, we will replace the item or issue a refund.

  • Refunds will be processed to your original payment method. Please allow 5–10 business days for your bank or credit card issuer to post the refund to your account.
  • Undeliverable Packages
  • If a package is returned to us as undeliverable, we will issue a refund minus the carrier’s return shipping cost.
  • Order Cancellations
  • Orders may only be canceled within 5 minutes of placement. After that, we cannot guarantee cancellation, as orders are processed quickly to meet our fast shipping deadlines.
  • Final Sale Items
  • All fragrances gift sets and promotional bundles are considered final sale and cannot be returned or exchanged.